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PSB
Technologies
Pte Ltd (formerly known as NOVO ETS) and NOVO
SCHOOL of Environment, Health & Safety (NOVO SCHOOL) is fully
supported by a range of academic and
administrative services and facilities.
From time to time, however, when things
do not proceed smoothly, we recognise
the need for students to be able to
express their dissatisfaction.
We have established
the Student Support Service, a channel
in which the students can raise their
concerns and their complaints, which
will be handled as fairly, consistently
and quickly as possible.
All complaints
will be dealt with constructively
and, where a complaint is upheld,
PSB Technologies and NOVO SCHOOL will take any
reasonable action to ensure that similar
situations do not occur in the future.
Procedure
The procedure
is divided into three (3) stages:
| a)
Informal |
|
Resolve at local level |
| |
| b)
Formal |
|
Mediation |
|
Formal investigation
(Complaint
Hearing Committee Structure) |
Click here for the
Student
Feedback Channel Procedure.
Click here for the Complaint
Form, Feedback
Form.
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